Question 1

Do you offer gift wrapping services?

Accepted Answer

Yes, we offer gift wrapping services for all our products. You can select the gift wrapping option at checkout.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase. Products must be unused and in their original packaging. Please contact us for return instructions.

Question 3

Are your candles safe for pets?

Accepted Answer

Our soy wax candles are generally safe for pets, but we recommend keeping them out of reach and monitoring your pets while the candles are burning.

Question 4

How long will it take to receive my order?

Accepted Answer

Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes 3-5 business days. Expedited shipping options are also available.

Question 5

What are the benefits of using soy wax candles?

Accepted Answer

Soy wax candles burn cleaner and longer than paraffin wax candles. They are also made from natural, renewable resources, making them a healthier and eco-friendly option.

Question 6

How can I customize my candle or wax melt?

Accepted Answer

You can customize your candle or wax melt by choosing your preferred fragrance, color, and adding personalized labels or messages. Contact us for more details on customization options.

Question 7

What is the best way to care for my candles?

Accepted Answer

To ensure the best performance of your candles, trim the wick to 1/4 inch before each use, burn the candle for 2-3 hours at a time, and keep it away from drafts and flammable materials.

Question 8

What payment methods do you accept?

Accepted Answer

We accept credit cards, PayPal, Afterpay, and POS payments. Choose the method that works best for you at checkout.

Question 9

Can I customize my candles?

Accepted Answer

Absolutely! We offer a range of customization options, including selecting your favorite scents and adding personalized labels. Perfect for gifts or special occasions.

Question 10

How do I care for my soy candles?

Accepted Answer

To get the best experience from your soy candles, trim the wick to 1/4 inch before each use, allow the wax to melt to the edges during the first burn, and avoid burning for more than 4 hours at a time.

Question 11

What is your return policy?

Accepted Answer

If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the product is unused and in its original packaging.